Who can come with you or visit you in the hospital?

Patients coming for a clinic visit, to Urgent care or to the Emergency Department are allowed to bring at least one person with them. Additional people will be at the discretion of the provider and clinic.

If you are coming to visit a patient in the hospital, please see our Visitor Policy page for current standards. .

Do you have feedback on our services? Do you need a patient advocate? Please contact our patient relations team at 617-665-1398 or use our easy web form.

If you have a non-urgent health question, please contact your teen health center.

For other questions, feedback, thank you messages or complaints please use our secure online form.

To contact our Patient Relations team directly, call 617-665-1398 or visit the patient relations web page.

If you already come to CHA for care:

Just call your clinic. We can help you make, change or cancel your appointment. If you are a High School student, you can walk in during lunch to make an appointment.

Please call the teen health number if you need assistance. If we are closed, your call will be transferred to our sister clinic or answering service.

If you have an urgent medical need (not an emergency):
Please visit CHA Somerville Campus Urgent Care at 33 Tower Street, Somerville.

If you are having a health emergency:
Call 9-1-1 or go to the nearest emergency room.
You can find 24 hour care with short wait times at CHA Cambridge Hospital and CHA Everett Hospital. When you go to a CHA emergency room, your CHA doctor will be notified about your health needs and can help coordinate your care.

Please talk to your care team. They can help you find the right doctor or service for your medical needs.

We hope you see a doctor in our network. This will let us share medical information and support your care.

Learn more about referrals.

For the best service, just call your pharmacy to get your prescription refilled.

Please don’t wait until your medication is gone before calling. However, if you do run out, please tell the pharmacist. They may be able to give you some medication until your refill has been approved.

Did you know?

You can switch your prescriptions to the CHA Pharmacy and pick up or get free home delivery?

Please visit our web page to learn more.

How to Get Your Medical Records

Make a request through MyCHArt

Don't have a MyCHArt account?

• Complete a Medical Record Release Form and fax or mail it to us
• Email us a scan of your hand-signed form as a PDF file
• Health Information Management fax: 617-381-7179
• Mailing address: 103 Garland Street Everett, MA 02149

There may be a cost for copies - If you want copies, we will charge a reasonable fee for them. We will also charge you for postage costs, if you want us to mail the copies to you.

Have Questions?

Call us at 617-381-7126

If you need health insurance, we can help.

Just call the CHA Financial Assistance team at 617-665-1100.

Or, visit our web page for more information.

You can now pay your bill online.

If you have any questions about what services are covered, please call your insurance company directly.

If you have a question about your bill, please call our Customer Service Billing Department at 617-665-3200.